Shipping your car can be with stress. People may need to make a change, check shipment status, or pose questions. Many people want to know, “How can I contact the driver during transit?” This section will explain how you communicate during your car’s transport.
Knowing how to reach a driver is important for peace of mind or having no idea where your car is at a given moment or needing to change your plans at the last minute.
reliably tracks systems, clearly communicates processes, and commits to customer satisfaction.
Why It’s Important to Be Able to Contact the Driver
If you can, try to keep in contact with the driver throughout the transport. Reasons for this include:
Scheduling Flexibility
If either your pickup time, pickup location, delivery time or delivery location changes, you can always communicate these directly to the driver. Further there may be undesirable delays on the way and you simply want to know where your car is.
Emergencies or Unexpected Situations
You never know about something going to delay your delivery (traffic, weather, etc.) and having a way to get in touch with the driver can help.
Peace of Mind
In addition, for those concerned about the safety of their vehicle, the driver can help by informing you regarding if the location of your vehicle changes at any time.
Addressing Specific Concerns
If you have a special request for the treatment of your car (e.g., aftermarket specialty parts), having the ability to contact the driver may allow for such treatment.
How to Contact the Driver During Transit
Depending on the shipping company and their policies, you may or may not be able to contact your driver. Here are the most common ways to do this.
Get the Driver’s Contact Information in Advance
When you are booking your car shipping service you should ask for the driver’s contact information. A reputable auto shipping company like 1st Car Shipping should provide you with this immediately.
will typically provide you with:
- Driver’s name and phone number
- Carrier’s details (e.g., truck number, carrier license plate)
- Estimated pickup and delivery times
This means you will have plenty of time to communicate with the driver if you need to.
Stay in Touch Through the Auto Shipping Company
But if direct access to the driver’s contact information is unavailable, most reputable auto shippers have customer service for calls about cars in transit.
- Request updates: You can call the shipping company customer service department to find out about the vehicle’s status or request to touch base with the driver.
- Get estimated delivery updates through customer service. It can provide the latest information regarding where your vehicle is and when it should arrive.
For example, 1st Car Shipping offers a tracking system. It keeps you up to date on your car’s progress. It shows where your car is at all times during the shipment. This is true even if you do not have access to the driver.
Use Online Tracking Tools
Most car shipping companies have some sort of online tracking system with which to check on the transport’s location, as well as an estimated time of delivery based on the transport’s current location.
Online tracking does not track your car to you, but gives you an idea of where your car is and when it will arrive, some companies giving passengers live GPS tracking of their car.
What to Do if You Need to Contact the Driver Immediately
There are times during which we may need to reach out to the driver. In these cases, please do the following:
Contact the Shipping Company’s Dispatcher
Your first point of contact, if you are unable to contact the driver directly, should be the dispatcher. They can relay important information and ensure action on your request for services. This is frequently true when the driver travels and cannot answer calls.
Be Prepared with Key Information
Have this information ready should you need to contact customer service or the dispatcher.
- Your order number or booking reference
- Driver’s details (if you already have them)
- Specific question or request, such as changing pickup times or confirming delivery details
Making the communication clear can help speed the process up.
Follow Up for Confirmation
If you do request a change, always call back and double check that the request has been received to prevent any potential miscommunication with the driver.
Can I Track My Vehicle and Contact the Driver at the Same Time?
Yes. Some auto shipping companies, such as 1st Car Shipping
provides you with real-time tracking of your vehicle and if necessary the ability to call your driver, which is useful if you need to be in a place by a certain time or if you need delivery to a specific address, etc.
Real-time tracking lets you see your car’s live location in the present. It can also give you peace of mind along with helping you avoid losing sleep while your car is traveling. Real-time tracking lets you talk to the driver if issues arise.
How to Prepare for Communication During Transit
You can always call the customer service number or the dispatcher, but here are things you can do for messaging them on the way:
Confirm Pickup and Delivery Times Early
When you book your shipment, be sure to specify your pickup and delivery windows in advance. Specificity aids contact with your driver in the final moments.
Keep Your Contact Information Updated
Tell the shipping company of a phone number change or an email address change so the driver can contact you if necessary.
Plan for Communication on Delivery Day
Be prepared for delivery in case you are home. If delivery is being eased by someone else, dealing directly with the vehicle driver should you have a problem helps ease any potential issues.
Contacting the Driver During Transit Is Easy with the Right Preparation
Lastly, to experience positive car shipping, knowing how to contact the driver remains key while the vehicle travels. Some car shipping companies permit direct contact with the driver while others communicate updates through customer service representatives or online tracking. However, being proactive, prepared, and knowing what to look out for can help ensure you successfully communicate with the driver in advance.
Reliable car shipping with transparent processes: 1st Car Shipping.
offers excellent customer service, real-time tracking of your order, and an easy way to communicate with your driver.
This guide will help you to keep your car shipping process on track and keep you informed of what is happening at any point in time.
