A frequent question which accompanies the call for vehicle shipping and which is related to the dispatch driver is “Can I request driver details before pickup?” The main reason why this question is asked is that the car owner is worried that the vehicle will be under safe hands and also he will be in direct contact with the person taking the vehicle. To actually make understanding of the logistics behind the request and consequently to ensure that the pickup will be done smoothly is the main issue here.
Through this article, we will lay out the process of contact driver details before the pick-up of your car, the measures you can take to assure the safety of your interaction with the driver, and the way the driver details by the company 1st car shipping are handled.
1. Can I Request Driver Details Before Pickup?
Generally, you are allowed to request the driver’s details before the set time of the pickup. Nevertheless, the manner as well as the time of receiving this information is dependent on the car shipping company’s policy.
Why Might You Want Driver Details?
There are numerous reasons why you may wish to get the driver’s details before the pickup:
- Direct Communication: The driver’s mobile number will enable you to talk to him/her face-to-face about any last-minute changes, delays, or even a mere clarification of the issue. Also, it is possible to ensure that the driver will receive the exact address, parking instructions, and other particular instructions related to the pickup of your package.
- Peace of Mind: Identifying the person who will take care of your car can give you peace of mind, especially if your car is of high value or if the shipping is a long distance. The driver’s contact information gives you security.
- Timely Updates: Through direct communication with the driver, you become aware of the latest developments regarding the pickup, particularly when there is a delay in the route.
When Can You Request the Driver’s Information?
Usually, you will be given the driver’s contact information closer to the day of the pick-up. Still, if you want the details beforehand, here are some ideas that may assist you:
- Before the Pickup: In some instances, the details of the driver are given a few days before the delivery. So, getting this information earlier is actually a great way of setting a shipment and asking for this information on the spot.
- 24-48 Hours Before Pickup: By no means, the companies can give you the driver’s name, cellphone number, and even their truck number 24 to 48 hours before the pickup date. The main reason is that the route is usually closed at the very last moment, that is, the day of the actual transport.
- Same-Day Communication: There are cases where the driver can call you ahead the time if the pickup is on the same day, therefore you will have the information directly from the driver.
At 1st Car Shipping we provide you with the convenient and stress-free way to have the details that you need. Our driver’s details will be there for you long before the day of the transport to give you your peace of mind throughout the entire process.
2. How to Get the Driver Information from the Shipping Company
Most transport companies are quite aware of the importance of a good and clear communication with the clients and so in order to save time and issues it is quite beneficial for you just to take a step forward and inform the driver that you need the information. You may do so by the following steps:
Step 1: Confirm all the details of your pickup with the shipping company
If you want to request driver details, you first need to make sure that you have checked all the details of your pickup with the car shipping company. This comprises:
- Pickup Date and Time: The exact time and location for your car’s pickup should be double checked. By having such information, you will be sure that you are asking for driver details at the proper moment.
- Transport Type: Know the kind of transport (open or enclosed) and if the vehicle will be picked up from your place or a terminal.
Step 2: Early Request for Driver Information
If you want to get the driver’s details early, simply reach out to the shipping company. This is what you can do to make it happen:
- Phone Call or Email: Make a call or send an email to the shipping company’s customer service or booking department. Request in a courteous manner that the driver contact information be given to you ahead of time.
- Online Request: A few firms may have an online platform or a contact form that allows you to submit a request for additional information, including driver details.
Most trustworthy car transport services, like 1st Car Shipping, are more than willing to give you the driver’s details before the handover, as it is part of their customer service pledge.
Step 3: Confirm with the Driver Directly
Right after you get the driver’s contact information, you should get in touch with them personally to check the following:
- Pickup Time and Location: Make sure the driver knows the time and place of the pickup so you don’t get any unexpected changes or panic at the last moment.
- Special Instructions: In case there are instructions like the area being inaccessible or parking temporarily, letting the driver know will certainly help.
- Communication Preferences: Finding out the best way to communicating with the driver if there is a change will be very helpful. For instance, if you are late or need to reschedule, then it will be the quickest way to locate and inform the driver.
3. What to Do If Driver Details Are Not Provided
Usually, in most companies, the driver’s details will be given to you earlier, yet it is not impossible for such information to be missing. If such a mishap occurs, the following are the steps you can take.
Contact Customer Support
When you have not got driver details a couple of days before the time of a pick-up, the proper step to take is the contact customer service team. Below is what you can talk about:
- Request Information: The transport company is the one to give you the driver’s name and phone number of the driver who is going to handle your car if not however, ask for when the details will be available if the company has not assigned a driver yet.
- Request Updates on the Pickup Schedule: If you have not received the driver’s details, ask for the status of the pickup, including the exact time frame, as a way of getting an update.
At 1st Car Shipping, we ensure that customers are always updated. If you are ever unable to contact your driver, we will gladly assist you and give you the information you need.
Be Flexible and Anticipate
Even when all the driver details are at hand, the timing or logistical situation sometimes could result in a delay of the whole process. Flexibility should be your mantra and be ready for changes in the plan. What to do is listed below:
- Have Another Plan: Suppose you cannot get in touch with the driver at the very last moment, then it is highly advisable that you have a backup plan ready to go, for example, an alternate contact on-site for the pickup.
- Get Set for Delays: In case that the driver is running behind his/her schedule or the transport is delayed, remain in touch with the transport company for news and modify your timetable accordingly.
4. Benefits of Getting Driver Information in Advance
Some of the benefits of getting driver details ahead of time are as follows:
- Clear Communication: When a communication is done directly, it prevents any misunderstandings that may occur about time and place.
- Increased Security: If the driver is known to you and you have his mobile number, then it is a sure case of security for your vehicle.
- Stress Reduction: The whole process becomes a lot less stressful if you have a contact person, especially when it is a long-distance or interstate shipment.
At 1st Car Shipping, we value the disclosure and the provision of an excellent customer service. That is the reason why we give the driver information to our customers well ahead of the pickup, which is the key to a transport that goes on smoothly and is free of any inconvenience.
5. Conclusion: Make the Pickup Process Stress-Free
In most cases, shipping a vehicle is a great and stressful event at the same time, if you are worried about the safety and timing of your freight. Requesting the driver details before the pickup can make you relax and help you keep the control of the situation. Through the communication with the transport company, the confirmation of the pick-up, and being organized, you can insure that your car will be safe and on time.
For a car shipping experience that is without any hitch and is highly professional, you need to go for 1st Car Shipping. Our team is committed to making the process simple and comfortable for you by providing driver details ahead of time and delivering excellent customer service. 1st Car Shipping is worth a visit.